At Calla Adventures, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help with a simple and clear return process.
Returns
You may request a return within 7 days of receiving your order. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. Proof of purchase is required.
How to Initiate a Return
To start a return, please contact our support team at [email protected] within 7 days of delivery. Our team will guide you through the process and provide the necessary return instructions.
Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund. If approved, your refund will be processed within 5–7 business days. Refunds are issued through the original method of payment or as store credit, depending on your preference.
Exchange Policy
We allow exchanges for defective or damaged items. If you receive a product that is faulty or incorrect, please contact us within 3 days of delivery at [email protected] with your order details and a photo of the issue.
Non-Returnable Items
Certain products, such as personalized items, clearance goods, or hygiene-related products, cannot be returned or exchanged once delivered.
Late or Missing Refunds
If you haven’t received your refund after 10 business days, please contact us at [email protected], and we will assist you promptly.